What To Expect
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
We Offer
* A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
* The chance to work with innovative technology, advanced tools and software
* Ongoing training and development to help you grow your skills and career
* A competitive compensation and benefits package
* A safe, clean and fun workplace
What You’ll Do
* Providing effective and courteous service to all visitors, existing customers, and employees
* Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests
* Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times
* Creation of purchase orders to ensure timely progression of 3rd party repairs
* Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues
* Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience
* Provide workshop support on loan vehicle administration relating to customer appointments
* Working collaboratively with Front of House, manage the parking arrangements on site
* Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
* Audits of Loan Vehicles
* Account Receivables for site specific vehicles and chase any outstanding balances
* Support customers with queries, bookings and education on vehicle use when required
* Provide an all-round excellent experience to our customers on a day-to-day basis
What You’ll Bring
* Excellent written and oral communication skills in English
* Exceptional Customer Service and soft skills
* Ability to effectively prioritise and multi-task
* Creative mindset that thinks outside the box and can invent new solutions to problems
* Flexible schedule and shift working
* Attention to detail and accuracy
* Ability to work well under pressure and with a diverse range of personalities
* Establish and maintain positive, cooperative, and working relationships
* Excellent skills with Microsoft Office packages
* Full valid driver’s license for 2 or more years
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