Join us as an Associate Level 1 - Client Services at FFB!
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Salary: £25,700 plus bonus
About the Role:
* Position: Associate - Client Services
* Department: Customer Services
* Location: Kingswood, Surrey, UK
* Type: Permanent, Full-time
* Application Deadline: 01 May 2025
* Reports To: Team Lead
If you enjoy phone conversations with customers and seek a dynamic role based in Surrey, UK, this is your opportunity. Join our thriving Customer Services - Call Center team and make a difference!
What Sets You Apart:
* Strong customer service skills and confidence in communication
* Reliable attendance and ability to commute to the office
* Interpersonal skills and willingness to learn new technologies
* Proactive team player with solutions-oriented mindset
What We Offer:
* Rapidly growing team environment
* Comprehensive training including classroom and practical experience
* Free parking at Kingswood, Surrey
* Career advancement opportunities
About Fidelity International:
Helping clients build better financial futures for over 50 years, with a global presence in over 25 locations. We value teamwork and support each other to succeed. Join us and be part of something bigger.
Department Overview:
Our Customer Services department is vital in delivering outstanding customer experiences. We aim to provide seamless, trustworthy support and build strong relationships with customers and advisers.
Responsibilities:
* Handle customer and Financial Advisor interactions via phone, email, and letter
* Resolve issues to customer and business satisfaction
* Explain UK products & services and guide on self-service tools
* Follow call processes and manage complaints effectively
* Escalate risks or vulnerable situations appropriately
Skills and Experience:
* Experience in customer service, preferably in a corporate setting
* Excellent communication and active listening skills
* Passion for customer solutions
* Technological proficiency and eagerness to learn
* Team-oriented with a desire to grow
Rewards:
We offer a comprehensive benefits package, flexible working options, and support your development. Join us to build your future with a motivated team.
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