One Stop Shop Team Leader
Location: Glasgow Head Office
We are currently seeking applications for the position of Quotes Team Leader, a permanent role based primarily at Caledonia House.
Job Purpose:
To lead a designated team within the OSS Department, ensuring the delivery of a high-quality service to City and ASDA colleagues. The successful candidate will work closely with OSS colleagues, field managers, field engineers, ASDA Colleagues and external contractors and suppliers. This role involves providing expert guidance and support across all OSS functions, including parts management, quotation handling, purchase order uplifts, and uniform coordination.
Key Responsibilities
The successful candidate will be responsible for:
* To lead and manage a team within the OSS department
* Delegating tasks and workload appropriately across the team
* Coach and train OSS colleagues to enhance team capability.
* Carry out monthly 1-1’s and monthly team meeting.
* Action any corrective measures identified during performance reviews and one-to-one meetings.
* Yearly appraisals for team.
* Ensure colleagues are accessing Evolve on a regular basis to receive updates.
* Addressing and resolving operational issues arising from the field and ASDA Colleagues.
* Producing detailed trackers for Finance and field operatives on tool usage, parts expenditure, and additional contract costs
* Collaborate with the purchase ledger department, RFMs, and engineers to resolve invoice-related queries.
* Driving the implementation and coordination of new procedures within the team
* Always represent the company professionally, building strong relationships with City and ASDA colleagues.
* Attend training sessions as required to maintain and enhance skills.
* Foster a motivated and collaborative team spirit.
* Uphold City values, show respect for others, and promote teamwork.
Key Performance Indicators (KPIs)
Performance in this role will be measured against the following indicators:
* Team Productivity: Achievement of weekly/monthly task completion targets
* Issue Resolution: Average time to resolve field-related problems
* Quote Turnaround Time: Average time taken to generate and approve quotes.
* Reporting Timeliness: On-time delivery of trackers to Divisional Managers/ROMs
* Process Implementation: Successful rollout and adoption of new procedures within agreed timelines
* Stakeholder Satisfaction: Positive feedback from RFMs and internal customers
Knowledge, Skills and Abilities
Essential
* Demonstrated Behaviours
* Effective Communication skills (written and verbal)
* Helpful/professional manner
* Customer Focused
* Ability to lead a team to drive the business
* Ability to motivate self and others
* Be committed to the delivery of outstanding customer service
Desirable:
* PC Literate in Excel, Word and PowerPoint.
* Retail experience
* Experience in developing strong working relationships with colleagues