Job Summary:
To complete all enquiries, queries and orders within company timescale and support all Sales staff with their workload.
Key Duties & Responsibilities
* Processing quotations onto Sage 50 Accounts, within Company timeframe and in accordance with Company policy
* Demonstrating excellent customer service when handling customer queries, ensuring all queries are dealt with or transferred to the relevant staff member in a timely manner
* Contacting clients to obtain missing information and answer any queries
* Supporting all sales staff members with their workload, assisting when required
* Answering and screening all incoming telephone calls and taking detailed, accurate message where necessary
* Assisting with general office administration tasks, including; filing and photocopying
* Perform all duties relating to the position held and additional tasks as directed by the Office Manager and Sales Director
* Maintain a consistent standard of work and performance in line with Company standards and Health and Safety regulations
* Can support on orders, filing, post and general other office duties
Essentail Skills:
* 3 years’ experience within a sales support role
* Excellent organisation skills
* Excellent communication skills, both verbal and written
* Hands on experience with MS Office programs
* Basic understanding of Sage 50 Accounts
* Able to work individually and as part of a team
* NVQ Level 2/3 in Business Administration
* High level of accuracy and attention to detail
* Ability to work to strict deadlines
Company Benefits
* 22 days holiday + bank holidays. After 2 years continuous service, holiday entitlement will increase by one day after each completed years’ service up to 25 days holiday.
* Birthday off as an additional days’ holiday
* Company shut down for an additional 2 days off at Christmas
* 5% company pension contribution
* Quarterly department lunch paid for by IOW Group
* Summer BBQ company event
* Winter company event
* Early finish on Fridays
Equal opportunities policy
We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
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