FMCG
South Manchester (2 days at home / 3 in office)
GBP38,000 - GBP40,000 plus excellent benefits
Do you want to be part of a rapidly expanding FMCG business? One which encourages its employees to put forward ideas, be innovative and work as part of a team? They are customer focused, with a strong reputation for innovation.
Candidates from a 3PL background with strong management skills will be of particular interest
Job Purpose
The Logistics and Inventory Supervisor plays a critical role in ensuring end-to-end visibility and control over inventory accuracy, 3PL warehouse performance, and outbound distribution to key retail customers. This position is also fully accountable for managing and resolving customer shortage claims, including investigating root ca uses and escalating when appropriate. The person will work closely with both internal teams and external partners to challenge inefficiencies, enforce accountability, and drive continuous improvement. The role also includes team supervision and requires confidence and experience in managing a diverse team.
Responsibilities
Inventory Management & Reconciliation
* Lead and execute accurate month‑end and year‑end stock reconciliations.
* Responsible for inventory control. Oversee the resolution and reporting practices needed to maintain and improve level of supply chain accuracy.
Shortage Claims Management
* Monitor, manage, and report on all shortage claims from retail customers.
* Ensure all claims are validated and justified with 3PLs, customers and internal departments.
* Monitor and manage the maintenance of a detailed tracker of shortage claims by value, volume, root cause, and customers.
* Escalate recurring or high‑value claims and propose preventative actions.
3PL & Distribution Oversight
* Manage daily performance of third‑party logistics providers with a focus on outbound delivery.
* Track service KPIs (e.g., delivery accuracy, pick accuracy, timeliness) and cost‑to‑serve.
* Conduct weekly reviews with 3PL partners to address issues and ensure SOP adherence.
* Support the validation of 3PL charges, ensuring alignment with contractual terms.
Customer Fulfilment & Relationship Management
* Ensure timely and complete delivery of customer orders, especially for major retail partners.
* Act as escalation contact for customers regarding delivery, shortages, and service issues.
* Support service improvement initiatives in collaboration with wider teams.
Data Analysis & Reporting
* Provide clear reporting on stock accuracy, claims performance, and distribution costs.
* Support budget planning with cost‑per‑case and volume forecasts.
* Analyse trends and provide data‑driven recommendations to senior stakeholders.
Team Leadership & People Management
* Support and mentor junior team members in logistics and inventory processes.
* Take a proactive role in managing a diverse team, fostering collaboration and accountability.
* Contribute to a positive and accountable team culture focused on ownership and results.
Key Skills
Essential
* Strong Excel and data analysis skills.
* Strong ERP system experience (e.g., M3, SAP, Oracle).
* Experience managing 3PL relationships and performance metrics.
* Demonstrated ability to analyse shortage claims and challenge where appropriate.
* Confidence in managing a diverse team.
Desirable
* FMCG, frozen or temperature‑controlled logistics background.
* Experience in working with large retailers.
* Exposure to freight tenders and cost control frameworks.
In return our client offers a highly competitive salary and excellent benefits package, as well as career progression opportunities.
Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16101
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