Job Description
South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience.
By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust. Our ValuesWe take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do.
When you join us, you’ll be part of something special.As a Trust we are happy to talk flexible working.Job overviewThe “First for Mental Health NHS 111 Press 2” (NHS 111 MH) initiative is a nationally mandated programme established by NHS England to transform the way people experiencing mental health difficulties access urgent advice, triage, and crisis support. It addresses long‑standing challenges in emergency mental healthcare by providing a single, easily accessible telephone route for members of the public, carers, and professionals—including the police and London Ambulance Service (LAS)—who need timely assistance for individuals experiencing acute mental health symptoms.To deliver this mandate across South London, a collaborative model has been established through the South London Partnership (SLP). This partnership is composed of three major mental health Trusts:South London and Maudsley NHS Foundation Trust (SLaM)Oxleas NHS Foundation TrustSouth West London and St George’s Mental Health NHS Trust (SWLStG)Within the SLP arrangement, SLaM acts as the lead provider, overseeing the coordination and implementation of the service for the entire region.
As part of this structure, a single centralised hub has been developed to manage all NHS 111 Press 2 mental health calls for South London. This hub functions as an all‑age, 24/7 point of contact for anyone experiencing a mental health crisis—or for those supporting someone in crisis—ensuring that urgent assistance is accessible every day of the year, regardless of time or location.Main duties of the jobClinicalAnswer all calls received in a professional manner, screen and prioritise these calls appropriately.Demonstrate good risk assessment and management skills, ensuring that the decisions made regarding calls are in the best interest of service users’ needs and safety. This may include transferring calls to appropriate specialist skill sets, e.g.
CAMHS.Respond to calls within the time limits set out in the service’s operational policy.Undertake clinical triaging of calls to the service deciding on the correct pathway for the call.Refer/signpost callers to the appropriate downstream services, including non-statutory, third sector services.Maintain a good public image of the Trust and the service by dealing with calls in a professional manner.Be aware of appropriate referral and escalation procedures in relation to difficult calls, and utilise appropriate frameworks such as Trusted Assessment.Maintain clear and effective liaison and communication with other services.To be responsible for the maintenance of accurate and comprehensive patient records.Participate in clinical supervision in relation to the role.To supervise junior staff.Working for our organisationWe are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM.
It’s important to us that you valued and appreciated therefore have a comprehensive benefits package on offerSome of our amazing benefits are highlighted here:- Generous pay, pensions and annual leave.- Work life balance and supportive of a range of flexible working options- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes- Car lease, our staff benefits from competitive deals to lease cars- Accommodation, our staff benefits from keyworker housing available which is available on selected sites- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.Other benefits include:• Counselling services• Wellbeing events• Long service awards• Cycle to work scheme• Season ticket loan • Staff restaurantsDetailed job description and main responsibilitiesManagerial- To be aware of the individual needs of other team members, giving support and guidance as necessary.- To participate in orientation and induction of new staff.- To deputise for the Advance Practitioner and ensure that there are no issues around team performance in their absence.- To provide supervision and annual appraisals to individuals and giving constructive and regular feedback which help those individuals to reflect on their work, understand their objectives and monitor their progress.- Participate constructively in own supervision and annual appraisal process.- To take charge of the shift as required and supervise the work of others.- To assist in completing Quality Audit documentation and all other audits relevant to the service as required.- To reflect on everyday practice and identify areas where improvements in safety or quality can be made.- To participate in an on-going monitoring and evaluation of the service, ensuring that all the required data is collected.- To monitor and report serious incidents and near misses so appropriate action can be taken.- To undertake any other duties as identified by the Line Manager. Person specificationQualificationsEssential criteria- NMC Registration as RMN, or current registration with relevant professional bodyDesirable criteria- Mentorship qualification or equivalent- Evidence of post registration trainingExperienceEssential criteria- Previous experience as a clinician in an acute or community mental health setting.- Evidence of continuing professional developmentDesirable criteria- Ability and experience in dealing with developing and implementing systems that support clinical excellence- Experience of providing good customer serviceThe Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics.
We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:- Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice- Ensuring that all our services and all staff understand and support our commitment- We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignityPlease note:- That all applications for this post will need to be made online- That you read and understand the Job Description and Person Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria- That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received.
We advise that you submit your application as early as possible- That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs- That should you not have heard from us within three weeks from the closing date your application has not been successful- That priority consideration for applications may be given to at-risk NHS employees- That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process- That we are a smoke-free TrustSLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’Helpful Resource: How to Use TRAC for Job ApplicationsIf you're preparing to apply for a role, this guide provides step-by-step instructions on how to use TRAC effectively throughout the application process: Using TRAC to apply