Job Ref: ALE1662
Branch: Alexander House Hotel Utopia Spa
Location: Alexander House Hotel Utopia Spa, Turners Hill, East Grinstead
Salary/Benefits: £27,750 per annum + monthly service charge payment
Contract type: Permanent
Hours: Full Time
Shift pattern: 9/9.30am to 6/6.30pm 5 days including weekends
Hours per week: 42.5
Posted date: 18/08/2025
Closing date: 20/09/2025
AFTERNOON TEA SUPERVISOR
£27,750 per annum + monthly service charge payment
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
The Role
Working in our beautiful Lounges and outside Terraces, when the weather permits, you will be responsible for the service of afternoon tea, and other food and beverage to residents, spa guests and local visitors. Candidates will be working on a shift pattern across 5 days including weekends, with shifts starting at 9am/9.30am and finishing 6pm/6.30pm, 42.5 hrs per week.
Main Duties of the Afternoon Tea Supervisor include;
* Ensuring the lounges and terraces (during fine weather) are prepared for service and are always presentable and welcoming
* Meeting and greeting guests
* Taking guest orders
* Coaching employees to develop their skills and ensure service standards are met
* Serving food and beverage including alcoholic beverages
* Completing satisfaction checks and action all feedback
* Resolving any service issues
* Presenting bills to guests and taking payment
* Ensuring the lounge/terraces are cleared/reset at the end of the shift ready for the next service
* Ensuring work area is clean and tidy before closing
The Place
Alexander House Hotel Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
5 Red Star, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
Please see our website for a full list of facilities.
Requirements;
* Smart appearance
* Excellent communication skills with a passion for guest service
* Supervisory experience within a quality food service hotel/restaurant required
* Ability to manage and motivate a team of waiters/esses to ensure excellence
* Must have your own transport due to our location and the shift work required for this role
rosettes #finedining #foodandbeverage #hospitality #waiting
Alexander House Hotel Utopia Spa, part of Alexander Hotels a private collection of quality hotels of distinction just outside London. A beautiful Jacobean manor with 120 acres of gardens and parkland.
5 Red Star AA Hotel, Award winning Utopia Spa, 58 bedrooms, individually designed, including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests.
2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG's Restaurant (3 Rosette x 35covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.
A luxurious hotel offering a relaxation destination like no other.