Overview
Department: Claims Management
Location: Home United Kingdom
New opportunity for a talented and expanding team - Great career progression opportunities. Geographical Location: London. As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value and work with a broad and busy caseload. You will be motivated by every day being different. You’ll need a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.
Note: This role is listed as open with a reference to #INDUKI.
What will your day look like
* Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
* Process all invoices and approve estimates within 5 working days of receipt/agreement.
* Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
* Full completion of all prepared site notes templates and associated documentation within set SLA’s
* Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
* Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.
* Work to ensure correct policy interpretation and validation.
* Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
* In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
* Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
* Build good working relationships with clients and staff, internal and external to the Davies Group
* Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group
* Responsible for out of hours calls into the Davies Group via a pre-set rota
Knowledge and Abilities
* Previous Property Loss Adjuster experience
* Already hold or working towards recognized professional qualifications at a diploma level
* Accuracy, attention to detail and an analytical approach
* Strong verbal and written communication
* Demonstrable experience of organizing and managing own workload is essential
* Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
* Excellent time management to be able to work to short/changing deadlines.
* Being prepared to work nationally on occasion with overnight stays.
* Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays
Benefits
* Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
* Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
* Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
* Mental, Physical & Emotional Wellbeing: Wellbeing centre; discounts, EAP; 24/7 confidential helpline, 25 days holiday (26 after 5 years, 27 after 10), Flexible working; hybrid, dress for your day, Inclusive employment policies, Flexible benefits include holiday purchase plan and health/Dental plans
Seniority level
* Executive
Employment type
* Contract
Job function
* Finance and Sales
* Industries
* Insurance
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