Working hours: 17.5 hours per week Interview Date: Week commencing 28th July 2025 Additional Salary information :10% night works allowance This opportunity is for a motivated, passionate and dynamic individual to guide and support our residents in their journey through their Homelessness Pathway in our Lifehouse, Ryde on the Isle of Wight. The role is within The Salvation Army, Isle of Wight Homelessness Service which provides personalised intervention programmes for 44 people, supporting them on their individual journeys from the street to home through the Stages of the Homelessness Pathway on the Island. Key Responsibilities: Our Night Concierge role is rewarding, inspirational and is pivotal in ensuring our vision for high quality, outcome focused support services is delivered, in which client choice and control is clear. Night staff carry out administration duties, data entry, building and Health & Safety checks, cleaning duties, room turnarounds and monitor the welfare and wellbeing of the residents over the course of the evening and night. You are often the first point of contact for everyone coming into our Lifehouse and can create and influence a positive environment. You will work on an 8-week rolling rota of two nights on/six nights off. No experience is necessary you just need to demonstrate: Good verbal and written communication A positive attitude and motivation towards supporting our residents Good planning, organisation, record management and time management skills Excellent customer service We are looking for someone who is: Compassionate Respectful Listening Welcoming Supportive If you would like to know more please contact Diane Hughes or Sandy Nicholson on 01983 812743. In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced DBS Disclosure check for the adult workforce For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.