Details
Reference number
429715
Salary
£38,000
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Other
Contract type
Fixed term
Length of employment
12 months
Type of role
Human Resources
Working pattern
Full-time
Number of jobs available
1
Contents
* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information
Location
Birmingham
About the job
Job summary
The role:
You will be responsible for the effective management of employee relations casework and people related issues by providing advice and coaching managers to effectively handle casework and issues from start to finish.
You will manage the upkeep of our People Policies making recommendations for improvement and ensuring compliance with employment legislation. You will role model our Ways of Working and will build capability, resources, and confidence both within People Services and the organisation to make it a great place to work.
You will be part of the broader People Services team, working collaboratively and flexibly to deliver joined up professional services, advice, and solutions that align with our strategic objectives
The team:
Our People Services team are at the heart of our people-centric culture. Your expertise will help shape a thriving, collaborative workplace, empowered to make gambling fairer, safer and crime free. You'll play a key role in supporting managers, resolving challenges, and driving positive change—making every day rewarding and impactful.
Job description
Your responsibilities:
* You will be responsible for providing trusted professional employment advice by applying specific ER knowledge
* You will have the ability to analyse and understand complex casework and react swiftly, highlighting risks and trends where appropriate and identifying well-reasoned and pragmatic recommendations on how to proceed. You will be able to work independently in applying professional expertise.
* You will use and apply people data to actively identify trends and agree proactive actions to address areas of concern.
* You will be the custodian of policies to support operational HR activities and processes, ensuring alignment to relevant process documentation.
* You will identify opportunities to provide information and guidance through self service resources, which builds knowledge and capability across the wider organisation.
* You will work with our Policy Working Group and other key stakeholders, to ensure people policies are kept up to date and are in an appropriate and accessible format.
* You will develop and maintain a policy review schedule and ensure this is communicated and understood by colleagues and managers as well as those involved in reviewing policies.
* With the support of the HR Operations Manager, you will lead on developing policy outputs and communicating these to the business.
* You will support with the consultation of policy change and implementation via our recognised trade union.
* You will use data and insights from people surveys and audits to ensure policies are fit for purpose and in line with employment legislation.
* You will play an important role in implementing change projects (Competency and Wellbeing Frameworks) in the business to support employee relations initiatives.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.
Person specification
What we're looking for:
Essential criteria:
* Up to date knowledge of employment legislation and potential future developments.
* Previous experience of managing a number of complex cases at any one time.
* Excellent communication and team working skills.
* Flexible and adaptable, managing a wide variety of tasks, and dealing with unexpected changes at short notice.
* Ability to interpret and present people data and have strong IT skills.
* Ability to prioritise and respond to requests with tight deadlines, along with multi-tasking in a fast-paced working environment, whilst still maintaining a strong attention to detail.
* Strong prioritisation skills to manage competing demands.
Desirable criteria:
* CIPD qualified or willing towards achieving Level 5
Benefits
Alongside your salary of £38,000, Gambling Commission contributes £11,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Civil Service Pension, with 28.97% employer contribution. Click for more information
* 26 days' holiday, rising to 29 days after two years' service (pro rata)
* Holiday purchase scheme (option to buy up to five extra days annual leave)
* Flexible working & family friendly policies
* Ergonomic, fully accessible office, very close to Birmingham New Street Station
* Open, collaborative and people focused culture
Things you need to know
Selection process details
Your application:
We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.
To apply for this position, please see the Gambling Commission careers website.
The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.
The selection process for this vacancy will comprise of an interview consisting of competency and technical questions / and a presentation. Interview questions will be provided in advance. To prepare for your interview please familiarise yourself with the STAR technique for answering interview questions.
The closing date for this role is midnight on 7th October 2025.
Interviews are expected to be held on the week commencing 20th October 2025.
Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.
Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
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Contact point for applicants
Job contact :
* Name :
* Email :
Recruitment team
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Further information
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.