Are you an experienced Customer Service Administrator in the Glasgow area looking for a new role with hybrid working options? We are delighted to be working with this household name developer who are looking to add a Customer Service Administrator to their team. Ideally you will have experience in a similar role and have some knowledge of the house building process. Key responsibilities will include, but are not limited to, the following: Liaise with contractors, maintenance team, suppliers and NHBC. Resolving remedial issues in a timely and efficient manner within the approved timescales and relevant KPIs. Handle customer contact ( calls & emails) Managing and logging all correspondence appropriately. Undertake post completion customer satisfaction calls. Manage and maintain the customer CRM system. Maintain cost control and follow in house procedures to process invoices, purchase ordering and payment request. Processing escalation of complaints and queries. Other ad hoc administration duties as required. We are looking for someone who has the following skills: Experience in a similar role. Providing customers with an efficient, accurate and high-level quality service. Prioritise your workload under minimal supervision. You should have a passion for providing exceptional customer service. Good communication and problem-solving skills are essential in this role. If this sounds like the next step in your career, why not get in touch with Ashleigh today? Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.