QA/ Outcomes Tester
Konexo Financial Services | Multiple Projects | Mostly Remote
Konexo Financial Services is building its bench of experienced QA / Outcomes Testers to support multiple upcoming motor finance redress, complaints and regulatory conduct programmes. We’re looking for quality-focused professionals who can review case decisions, assess outcomes and ensure alignment with regulatory expectations and programme standards.
What you’ll be doing:
• Conducting outcomes testing across motor finance, complaints and redress cases
• Reviewing case decisions, evidence and rationale to ensure fair and consistent outcomes
• Assessing alignment to policy, guidance, regulatory standards and Consumer Duty principles
• Producing clear, structured feedback for Case Handlers and Team Leads
• Identifying trends, gaps and systemic issues to support programme-level improvements
• Supporting QA frameworks, sampling plans and quality reporting
• Working closely with SMEs, QCs and operational leads to strengthen delivery assurance
What we’re looking for:
• Experience in QA, outcomes testing, QC or complaint review roles
• Strong understanding of policy, regulatory expectations and outcome standards
• Ability to assess complex cases and articulate findings clearly
• Excellent attention to detail and analytical skills
• Exposure to motor finance, complaints, redress or regulatory conduct is highly advantageous
• Comfortable working independently within a remote project environment
Project details:
• Multiple projects mobilising
• Mostly fully remote roles
• All roles will be on a daily rate contract basis, lengths varied (depending on individual project)
If you’re immediately available and interested in being considered for upcoming project work, please apply directly.