Join to apply for the Shift Lead - Food - Harrow role at Marks and Spencer.
Saturday 5:00 - 13:00
Under 18 disclaimer This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Operational requirements All successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Unsocial premium The £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Work pattern
* Week 1:
* Sunday 07:00 - 15:00
* Tuesday 05:00 - 13:00
* Wednesday 05:00 - 13:00
* Thursday 05:00 - 13:00
* Friday 05:00 - 13:00
* Week 2:
* Sunday (no shift)
* Monday 12:30 - 20:30
* Tuesday 12:30 - 20:30
* Wednesday 12:30 - 20:30
* Thursday 12:30 - 20:30
* Saturday 05:00 - 13:00
Summary Join our team at M&S as a Shift Lead in our Foods section, where you'll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Core responsibilities
* At M&S our customers don’t wait; you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
* Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
* Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
* Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
* Duty manage in the absence of the next level Leader when required.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Lead colleagues in delivery of task prioritising customer first.
* Plan, allocate and follow through on delivery of task to a consistent standard across the store.
* Drive on the job productivity.
* Support colleagues through coaching and feedback.
* Use MI to take action to drive performance.
* Help maintain a safe and legal environment for colleagues and customers.
* Support the delivery of an inspirational, improved and consistent visual customer journey in store which inspires our customers to shop and buy more often.
Key accountabilities
* Deliver great standards and service by putting the customer first.
* Act on customer feedback to deliver improvement.
* Ensure the delivery of brilliant basics.
* Coach the team to deliver excellent standards of product presentation.
* Support the delivery of plan A.
* Provide regular and timely feedback to line manager to support colleague performance.
* Support with the training and coaching of colleagues, maximising digital tools and channels.
* Identify colleagues for recognition and celebrate success within the store.
* Provide feedback to BIG to improve colleague experience.
* Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action.
* Role model new ways of working through the use of digital tools.
* Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
* Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
* Maintain a safe and legal store environment.
* Support visual merchandising updates across all launches, events and campaigns.
Key capabilities
* Understand how M&S operates, its strategy, future and the role they play.
* Effectively manage own reactions and responses around change.
* Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
* Set performance objectives for self in conjunction with line manager and in line with business plans.
* Take accountability for planning and managing own work efficiently to ensure objectives are met.
* Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
* Build positive relationships by being a good listener and getting to know people by establishing a connection.
* Be in control of their own reactions and consider how to share their perspective to create better reaction for team.
Technical skills / experience
* Support the delivery of excellent customer service and KPI’s across the store.
* Good level of digital capability and can access and utilise relevant systems.
* Good knowledge of the commercial operation, brilliant basics and operational excellence.
* Current working knowledge of all VM principles.
* A good communicator with the ability to build relationships and work within a team.
* A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
* Maintain high presentation standards, attention to detail and deliver on time, right first time.
* Interpret data relevant to the role.
* Demonstrate flexibility and adaptability to change.
Key relationships and stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Retail
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