About the Role
We are seeking a Senior Change Manager to play a pivotal role in leading major service transformation initiatives across a large, complex UK university environment.
You will work within a multidisciplinary team focused on portfolio management, service design and change delivery, supporting large-scale programmes that include:
Implementation of new enterprise systems (e.g., ERP)
Major campus development and redevelopment
Digital transformation across professional and academic services
Organisation-wide operating model redesign
This is a senior role responsible for shaping and delivering change strategies, ensuring that people, processes, structures, and technology transition smoothly and sustainably.
Key Responsibilities
Lead the change workstream within service design and operating model transformation projects across multiple business areas.
Define and implement the change management strategy, approach, and roadmap for major organisational change programmes.
Work closely with service leaders, programme teams, HR, and senior stakeholders to ensure changes are understood, adopted, and embedded.
Support prioritisation and sequencing of service areas undergoing operating model transformations.
Identify, assess, and escalate change impacts across the programme portfolio.
Deploy a range of change tools and methodologies to measure adoption, track progress, and report benefits realisation.
Coach leaders and managers to drive change within their local areas, providing expert guidance on communications, engagement, and readiness.
Support alignment between service design delivery and strategic organisational objectives.
Develop and implement clear communication strategies outlining the case for change and progress updates.
Contribute to a collaborative, cross-functional transformation environment.
About You
Essential Qualifications:
Degree or relevant professional qualification
Prosci® or equivalent change management certificationEssential Experience:
Leading large-scale service design transformations
Delivering people, process, technology, and structural change with a strong focus on behavioural and cultural change
Applying recognised change management methodologies and tools
Working in complex environments with highly matrixed stakeholder groups
Supporting service-based or shared services transformation
Knowledge of user experience and service design approaches
Collaborating effectively with HR on people-related change
Influencing and engaging senior stakeholdersDesirable Experience:
Working within a Higher Education institution or similar complex public/regulated environmentSkills & Competencies:
Exceptional communication and relationship-building skills
Ability to tailor messaging across diverse audiences
Strong analytical, problem-solving, and organisational skills
Resilience, adaptability, and ability to lead through ambiguity
Strong influencing and negotiation abilities
Delivery-focused with an ability to manage complex change portfolios