Our priority is to match the right person to the right role, and we never want salary to be a barrier to applying. Regardless of your current pay, we’ll ask about your salary expectations during the application process, and our Talent Team will have an open, honest conversation during the talent call to understand your skills and explore our salary options. If you have questions around salary, please feel free to ask us!
Location: Chiswick, London - Hybrid
Sponsorship: We are unable to offer sponsorship for this role
The Role
Senior People Operations Specialist
Play a pivotal role alongside the Head of People Operations, owning day to day People Ops execution while driving cross functional projects, policy rollouts, and systems excellence. This role safeguards data integrity, simplifies processes at scale, and enables a consistent, compliant, and high quality employee experience from onboarding to off-boarding.
Reporting to Viv, our Head of People Operations 👋
⭐ Why So Energy?
So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists (what we call our people). But we’re not done! We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.
We’re driven to do our best for our customers, for each other, and for our planet. That’s why we’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact.
At So Energy, we take pride in our values-driven culture. We live and breathe by our six core values that guide everything we do:
* Clear
* Honest
* Ambitious
* Inquisitive
* Caring
* Sustainable
You’re a great match if:
Essential
* Proven expertise across the employee lifecycle, with a track record of keeping processes compliant, consistent, and employee friendly.
* Strong systems background: hands-on with HiBob (or similar HRIS) and experienced at making systems talk to each other through integrations.
* Confident working with integrations and data flows, able to spot issues, troubleshoot sync errors, and ensure HiBob remains the central source of truth across all platforms.
* Fluency in people data: skilled at building, interpreting, and presenting dashboards that highlight trends and risks; able to translate raw data into actionable insights.
* Project management capability: planning and delivering cross functional People initiatives; including system rollouts, upgrades, and integration projects.
* High bar for data quality, privacy, and security; well versed in GDPR, right to work, and audit readiness.
* Clear, confident communicator who can simplify policies and processes into accessible guidance, FAQs, or training.
* Trusted for judgment and discretion in handling sensitive information, with a proactive, ownership driven mindset.
* Service oriented, always balancing operational excellence with a focus on the employee experience.
* Exposure to performance and compensation cycles, benefits renewals, or broader total rewards operations.
* Direct experience with systems integration design, APIs, webhooks or close partnership with IT/Engineering to implement them.
Research shows that some underrepresented people are less likely to apply for a role unless they are 100% qualified. We believe your experience, skills, and passion will set you apart. We encourage you to apply and tell us about your journey, even if you don’t tick all the boxes.
📅 Our Hiring Process:
1. Talent Screen - 20 minutes Teams call
2. Hiring Manager competency-based Interview with People Partnering
3. Final stage interview and presentation with Head of People Operations & People Director
🤝What’s in it for you?
Smart Working Charters
* Hybrid working – Each team has its own Smart Working Charter. Ask your talent partner for more details.
Growth & Development
* Personalised learning & development budgets – to support your growth journey, L&D buddies to guide you along the way.
* Internal learning platform – with thousands of valuable resources.
Pay & Reward
* Up to 10% performance bonus – based on company and personal performance.
* Annual Salary Reviews – to ensure we remain competitive in the market.
* Commitment to being a real living wage provider.
Time Off That Matters
* Your birthday off – it only comes once a year, so enjoy it!
* 3 So Giving Days – spend time supporting a cause you care about.
* Enhanced family leave – supporting you through every life chapter.
Health & Wellbeing
* Unmind – Access to personalised coaching or therapy to support your mental wellbeing.
* Physical Support – Free eye tests, flu vaccinations.
* Access to Perkbox – Additional wellbeing & savings benefits.
* Menopause Policy – To ensure all employees are being taken care of.
Belonging & Recognition
* Affinity Groups – join one of our employee groups to foster meaningful connections.
* Bi-annual Value Awards – because your hard work deserves recognition.
* Monthly events – to find balance and bring our team together.
* Charitable Fundraising – to give back to our communities.
Diversity, Equity, Inclusion & Belonging
As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.
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