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Head of Service Management, portsmouth, hampshire
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Client:
Amazing People Recruitment Ltd
Location:
portsmouth, hampshire, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
22.08.2025
Expiry Date:
06.10.2025
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Job Description:
Head of Service (Medical Services equipment)
Location: West Yorkshire
Salary: £36500 + Benefits, life assurance, 39 hours pw,
Monday to Friday, Start 0700am -16.15pm, Friday 0700 till 11am (half hour for lunch, except Friday.
Our client, a leader in providing prehospital emergency care solutions in the Emergency Services, Fire Rescue, Industrial Safety. Police, & Military sector, e.g. carry on equipment, hydraulic lift stretchers, patient lifting equipment, safety devices, rescue equipment etc. is seeking a highly motivated Head of Service to lead and develop our Field based technicians Team. This pivotal role is focused on delivering exceptional customer service, managing field operations, and driving continuous improvement across our service division.
The Role
As Head of Service, you will:
* Lead and manage the Service Team to achieve monthly targets and annual performance goals.
* Oversee day-to-day job scheduling for field-based Technicians and ensure service orders are completed on time.
* Provide accurate service pricing to support product quotations.
* Maintain customer records (paper and digital) with precision and compliance.
* Manage stock control for field-based Technicians, ensuring efficiency and cost-effectiveness.
* Liaise effectively with customers, responding to technical queries promptly and professionally.
* Drive improvements and identify growth opportunities within the service division.
* Oversee warranty, repair, and service activities, occasionally providing hands-on support.
* Collaborate with engineering, production, and quality departments to resolve technical and warranty issues.
About You
We are looking for someone who has experience in running a service team, i.e. Dealer workshop, fleet service manager, where technical experience and excellent logistical skills are required. You will need to be,
* An excellent communicator with strong written and verbal skills.
* Organised with a keen eye for detail and accuracy.
* Confident in using MS Outlook, Word, and Excel.
* Experienced in customer support roles, ideally with exposure to technical services.
* Proactive, self-driven, and eager to take responsibility.
* Positive, energetic, and committed to continuous learning and development.
* As Head of Service, you will play a key role in shaping and growing our service operations, making a real impact both internally and with our customers.
How to Apply
If you’re ready to take on this exciting leadership opportunity, please send your CV and cover letter to John Kupse at [emailprotected] in the first instance
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