Patient Appointments Clerk/Clerical Officer - Acute Paediatrics
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics.
Candidates will need to be able to demonstrate an ability to use own initiative and the ability to prioritise conflicting demands. Candidates must be able to demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities.
Job summary
The successful candidate will work as part of a small appointment team, supporting the delivery of the Acute Paediatrics Service. This will entail working closely with other team members as well as with clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with the admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service. A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Main duties of the job
The role involves supporting the booking service for acute paediatrics outpatient clinics and managing clinic logistics. You will collaborate with the medical and nursing staff, as well as the wider team, to ensure efficient patient flow and achievement of service targets.
About us
Betsi Cadwaladr University Health Board (BCUHB) is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and welcome applicants under the "Disability Confident Employer" scheme. All recruitment correspondence will be communicated via the email address provided on the application form.
Person Specification
Essential qualifications
* oAble to demonstrate English and Mathematics to GCSE or equivalent experience
* oOCR/RSA Word Processing level 1 or equivalent experience
Desirable qualifications
* NVQ II Admin/customer care
Essential skills
* Ability to use electronic information systems
* Ablility to contribute constructively to a team working environment
* Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
* Clear, legible handwriting and ability to record information accurately.
* Ability to communicate information clearly and sensitively in person and over the telephone
Desirable skills
* Basic word processing packages
* Excel
* ECDL
* WPAS
Other relevant requirements
Essential
* Excellent timekeeper
* Work effectively under pressure in a clinical environment
* Flexible approach to working
* Team player
* Welsh speaking
Experience
Essential
* Previous clerical/office experience
Desirable
* Previous NHS experience
Knowledge
Essential
* Working with the public or other agencies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Ysbyty Gwynedd
Penrhos Road
Bangor
LL57 2PW
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/
Acute Paediatrics Administration Manager
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