Private Patient Administrator
Temporary (8 months) full‑time position (16 hrs per week, 4 days) Band 2, in the private unit – Ludlow Outpatients and Ludlow Ward, at Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust.
Closing date: 18 June 2026.
Job Summary
Provide cross‑cover for the private unit, ensuring an excellent patient experience in all interactions, supporting clinical colleagues, managing clinic appointments, administrative tasks, maintaining patient flow and confidentiality.
Responsibilities
* Deliver professional reception service to private outpatients.
* Greet and reassure patients, give clear instructions.
* Organise daily running of outpatient clinics, maintain patient flow.
* Coordinate with clinical staff for smooth clinic operation and develop working relationships.
* Gather and share relevant information with clinical and non‑clinical teams, exercising discretion and confidentiality.
* Pass on queries to colleagues, ensuring effective patient communication.
* Record and direct outcomes of outpatient clinics to secretarial and clerical staff, including reasons for attendances, cancellations and postponements.
* Set up clinics and book appointments as requested by private patient medical secretaries.
* Provide cross‑cover support for bookings, ward clerk duties, and pre‑operative clinic and surgery bookings.
Qualifications / Training
* English and Maths GCSE or equivalent (numeracy and literacy).
* Proficient computer skills, including data entry and Microsoft Office.
* Understanding of confidentiality and use of discretion.
Essential Experience
* Recent customer service experience.
* Administration experience in a busy office environment.
Desirable Experience
* Experience in a healthcare setting with a customer‑facing role.
Essential Skills & Competencies
* Excellent written and oral communication and interpersonal skills.
* Ability to work on own initiative.
* Ability to prioritise work.
* Ability to manage a busy workload with accuracy and attention to detail.
Personal Qualities
* Open, honest and acts with integrity.
* Able to remain calm during potentially difficult situations.
* Team worker, patient, flexible and self‑motivated.
Contract Details
Band: 2 | Salary: £25,272 per annum, pro‑rata. Fixed‑term (8 months). Working pattern: part‑time, 16 hours per week, 4 days. Location: The Robert Jones and Agnes Hunt Orthopaedic Hospital, Gobowen, Oswestry, SY10 7AG.
EEO Statement
We are an equal opportunity employer and welcome applications from all candidates irrespective of age, race, gender, disability, or sexual orientation.
Disclosure Check
Disclosure and Barring Service check required.
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