The Department for Work and Pensions (DWP) is seeking a Lead Technical Architect to guide the architecture design of our Digital Channels Contact Centre. This pivotal role will drive the transition to a fully integrated omni-channel contact centre, significantly impacting citizen interactions with vital public services.
As a leader in architecture, you'll shape strategy, influence stakeholders, and oversee the design of solutions across various environments. Responsibilities include designing next-generation platforms and integrating advanced technologies, ensuring alignment with long-term goals.
DWP promotes a hybrid working model with diverse benefits and professional development opportunities.
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