Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
We are looking for a Conduct & Oversight Auditor to join our Nottingham TDX Group. In this role you will work within the Third Party Conduct & Oversight team and will conduct 1st line call monitoring and assurance of our debt collection partners for our customers. You will also maintain appropriate monitoring activities across the Debt Collection Agencies (DCAs) to help ensure consumers get fair outcomes by monitoring and enforcing contractual obligations and/or regulatory requirements.
About TDX Group - An Equifax Company
We've been a pioneer in the debt recovery industry for over a decade, helping businesses drive fair and appropriate consumer treatment by using data and intelligence.
We meet the exacting standards of our clients who are some of the biggest banking, retail and utility names as well as the UK government. The key to TDX's success has been the scope to build and deliver industry-leading performance portfolios, combining precise execution with high quality analytical insight and continuous creativity to our partners.
What you’ll do
* Develop and deliver a range of conduct monitoring and audit activity against a range of regulatory, client and quality outcomes
* Manage internal stakeholder and external client expectations to ensure regulatory compliance and customer excellence standards are audited and managed sufficiently
* Manage investigations into supplier related consumer complaints to understand root cause and required mitigation
* Owner of reporting and actions
* Develop and tracking of agency performance to continuously improve the levels of agency quality and consumer treatment
* Design, implement and track progress against key conduct risks at an agency level
* Be flexible and from time-to-time may be required to work outside core business hours
What experience you need
* Comprehensive experience in a consumer environment and Treating Customers Fairly
* Detailed understanding of reviewing call quality and able to articulate findings
* Experience of gathering data from various internal and external sources
* Experience of managing stakeholder requirements and expectations
* Experience in Microsoft / G-suite applications
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The Perks of being a Equifax Employee?
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
GBR-Nottingham
Function:
Function - Fulfillment / Operations
Schedule:
Full time #J-18808-Ljbffr