York
£35k Pa Plus Benefits
A rapidly growing and successful training business in York is seeking a Client Relationship Executive to join their team.
The position is ideal for someone with a background in account management or client relationship management, or for those already in a similar role.
The Client Relationship Executive will be responsible for managing, coordinating, and booking training activities for two major clients, as well as supporting broader internal training operations.
Emphasis is placed on account management, relationship-building, and operational coordination to ensure the highest level of training coordination and service delivery for clients.
This position is key to a respected UK training organization offering courses in mechanical, electrical, and water hygiene across industries such as healthcare, manufacturing, and facilities management.
Role Overview
Complete management of the deployment of customer training needs analysis, offer, planning, invoicing and evaluation/post-training.
Management and coordination of contractual requirements and specific customer expectations
Carrying out technical visits to sites to assess local specificities and integrate these constraints into the organisation of training.
Close collaboration with the Key Account Project Manager to ensure that programs meet customers' strategic and organisational expectations
Manage relationships with key client accounts to ensure seamless training delivery.
Scheduling of on-site or online training sessions for multiple regions
Organize internal training schedules and liaise with partner training providers for external courses when necessary.
Supervision of training deployment on site or online, coordination of local customer constraints.
Maintain accurate client and course data within the CRM system.
Respond to client queries promptly and professionally.
Work closely with internal teams to assist in planning and delivering training programmes.
Anticipation of future training needs, considering customer feedback and evaluations of previous sessions
Experience & Skills Required
The ideal candidate will demonstrate the following:
Previous experience in client relationship or account management.
Strong organizational and coordination skills.
Excellent communication and interpersonal skills.
Proficiency with CRM systems and administrative tasks.
Ability to plan and coordinate multi-site/multi-national projects.
Versatility and adaptability: simultaneous management of several complex projects with contractual and regulatory constraints.
Customer focus and collaboration: working closely with the Key Account Project Manager to ensure contractual objectives are met and customer satisfaction is achieved. #J-18808-Ljbffr