A forward-thinking 11–16 secondary school in Manchester is seeking a proactive and compassionate Attendance & Education Welfare Officer to join its pastoral and safeguarding team. The school serves a diverse urban community and is known for its structured behaviour systems, strong pastoral leadership and clear expectations around attendance and punctuality. Attendance is a whole-school priority, and this role is central to ensuring students are supported effectively to overcome barriers to regular school attendance. The Role Working closely with the Designated Safeguarding Lead, Heads of Year and senior leadership team, you will monitor, track and improve student attendance across all year groups. Your responsibilities will include: • Monitoring daily attendance and identifying patterns of absence • Conducting first-day response calls and follow-up communications • Working directly with families to address persistent absence • Coordinating attendance panels and formal meetings • Liaising with external agencies where appropriate • Maintaining accurate attendance data using the school’s MIS system • Supporting safeguarding procedures linked to attendance concerns You will play a key role in balancing firm expectations with empathetic support for families. The School Environment This Manchester secondary school has invested significantly in its pastoral infrastructure. Year teams are well-staffed, behaviour systems are consistent, and attendance improvement strategies are embedded within school improvement planning. The pastoral office is structured and collaborative, with weekly safeguarding meetings and clear escalation procedures. Senior leaders are visible and supportive, ensuring attendance staff feel empowered and valued. The school has strong community partnerships and works closely with local services to support vulnerable families. Who We’re Looking For The successful candidate will: • Have experience in attendance, safeguarding or education welfare • Be confident managing difficult conversations with professionalism • Understand statutory attendance guidance and safeguarding procedures • Be highly organised with strong data management skills • Demonstrate resilience, empathy and excellent communication Experience within a secondary school setting is highly desirable. What’s On Offer • A structured and well-led pastoral system • Strong safeguarding culture with clear processes • Ongoing professional development opportunities • A key role within a respected Manchester secondary school • The opportunity to make a direct impact on student outcomes This is a rewarding opportunity for a dedicated Attendance & Education Welfare professional who wants to contribute meaningfully to improving life chances for young people.