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Glasgow Hospital | Outpatients | Permanent | Full time
Shifts: Monday - Thursday between 8am-9pm, Friday 8am - 6pm & 1 Saturday a month
Salary: £24,043.50 per annum
Hours: 37.5 hours per week
About Nuffield Health
As the UK's largest healthcare charity, Nuffield Health is dedicated to providing excellent care. We support our patients, members, and customers through our passion, warmth, and drive to make a difference. Whether it's advancing connected health, helping the nation, transforming experiences, or building your career, we offer the support to help you succeed. Join us on this journey - it starts with you.
Role Overview: Patient Service Advisor
At our Glasgow Hospital, you will provide vital support and build strong relationships. You should be confident, customer-focused, and capable of managing, appraising, and interpreting data professionally and promptly. Good IT and keyboard skills are essential. Experience in administrative or customer-facing roles is advantageous.
Key Responsibilities
1. Handle customer enquiries via telephone and website, providing information about hospital services.
2. Communicate effectively with customers by phone, email, and face-to-face, delivering excellent customer service.
3. Provide information about hospital services and treatments, addressing all queries effectively.
4. Log enquiries on the hospital CRM and oversee the customer journey.
5. Book appointments, ensuring GDPR compliance.
6. Respond promptly to all customer interactions.
7. Collaborate with Consultants and Medical Secretaries to provide patient services.
8. Welcome visitors warmly, including patients, consultants, and visitors.
9. Transfer clinic lists accurately onto the Patient Information Management System (PIMS), checking patient details to prevent duplicates.
10. Monitor departmental email inboxes and take appropriate actions.
11. Coordinate bookings and allocate clinic rooms with staff and medical secretaries.
12. Check in patients and schedule future treatments via desk and telephone.
Benefits
We want you to enjoy your work, feeling healthy, happy, and valued. Our benefits include free gym membership, health assessments, retail discounts, pension options, and more. At Nuffield Health, we take care of what matters to you.
Join Us
Start your application now. We review applications as they come and may close the advert early if we receive a high volume of applications. Apply promptly to be considered for this role.
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