We're looking for a proactive and capable Account Manager to join our Client Services team based at our Hertford site. This is a full-time, on-site role, Monday - Friday 37.5hrs a week, supporting the successful delivery of print and fulfilment projects for a number of key accounts.
You'll work closely with a Senior Account Manager on larger client contracts, while also managing your own portfolio of clients. The role covers the full lifecycle of project delivery – from initial enquiry through to final fulfilment – and requires strong communication, organisation, and relationship management skills.
Key Responsibilities:
* Account & Client Management: Manage a portfolio of clients, from initial enquiry through to delivery, while supporting the Senior Account Manager with key accounts.
* Project Delivery & Reporting: Maintain schedules, ensure SLAs/KPIs are met, keep MIS records accurate, and prepare reports, client MI, and invoicing.
* Communication & Relationship Building: Provide clear, timely updates to internal teams and clients, host/attend regular meetings, and deliver structured client feedback.
* Performance & Issue Management: Monitor budgets and revenue against forecasts, report variances, support non-conformance investigations, and collaborate across the Client Services team for consistency.
* Account Development: Identify and pursue opportunities for account growth through cross-selling, upselling, and contributing to sales forecasting
What we are looking for:
Minimum 2 years in account/project management or customer success; background in print/manufacturing desirable.
Proven ability to work to KPIs/SLAs with strong time management, organisation, and multitasking skills.
Confident, professional communicator with a proactive, team-oriented approach.
Proficient in Microsoft 365 (Excel, Word, PowerPoint) with strong attention to detail and commitment to high-quality delivery.
In return, we offer:
* A collaborative, supportive working environment with the opportunity to work with high-profile clients on complex, interesting projects
* Competitive salary and benefits
* On-site role based at our Hertford office- Monday - Friday - early leaving on Fridays.