WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linakers heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients architecture and, ultimately, an extension of your business, a part of one team.
ABOUT THE ROLE
As a Client Response Team Operator on our night shift, you will be responsible for being the first point of contact for reactive and proactive repair requirements for an array of differing clients spread across the UK.
WHAT YOU WILL BE RESPONSIBLE FOR
1. Act as the first point of contact for the client to discuss maintenance issues within their property.
2. Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
3. Run Daily reports on CAFM system.
4. When scheduling works you will be contractual aware of certain KPIs, SLAs etc. Linaker need to adhere too.
5. Build strong internal and external relationships.
6. Follow up with customers to identify areas for improvement.
7. Protect the compa...