Purpose of the RoleThis role is a backfill position within the Personal Motor Claims team.It functions largely as a switchboard-style first point of contact, responsible for directing inbound claims to the correct teams, resolving misdirects, and handling light administration.Key ResponsibilitiesCustomer ContactAct as the first line of contact for customers reporting motor claims.Capture key details such as registration, claim information, and relevant background.Carry out initial fact-finding and basic investigation before routing the claim.Provide a calm, helpful, customer-focused experience.Claims RoutingIdentify whether the claim is for General Accident or another area.Route or re-route claims to the correct team using internal systems.Work within a separate claims platform/process specific to this business area.AdministrationGeneral admin tasks associated with claim logging and directing enquiries.Candidate ProfileSuccess so far has come from a mixed background:HospitalityCollege leaversRetail / customer-facing rolesCandidates with strong customer interaction skills and ability to work well in group environmentsWhat Good Looks LikeStrong communication skillsConfident handling customer queriesAbility to problem-solve and gather informationPositive attitude and team-focused approach