Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Work pattern
* Week 1: Sunday 7:00 - 11:00; Monday 6:00 - 10:00; Tuesday 6:00 - 10:00; Wednesday 6:00 - 10:00
* Week 2: Tuesday 6:00 - 10:00; Wednesday 6:00 - 10:00; Thursday 6:00 - 10:00
Notes: First availability listed is part of the shift pattern for the role.
Purpose
To deliver a great shopping experience for our customers, working with a customer-first mindset while championing and promoting our products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service
* Build expert product knowledge to sell and recommend products and services
* Receive training to utilise digital tools and communication channels to deliver for the customer
Key Capabilities
* High levels of customer service
* Attention to detail and commitment to delivering excellent work
* Openness to feedback and ability to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptability to changing situations
* Ability to build positive relationships and listen well
* Good level of digital capability
Equality, Diversity and Inclusion
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy. We welcome flexible working and will provide reasonable adjustments to the recruitment process if required.
Employment details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
We are an inclusive organisation trusted and admired by colleagues, customers and suppliers.
#J-18808-Ljbffr