Get started with your online application
Not quite your dream role? Sign up to get notified when the right vacancy comes along.
L4: Operational Excellence Manager – Partner Operations (Manchester, Hybrid)
Are you passionate about driving operational efficiency and transforming processes at scale? Deliveroo is seeking an Operational Excellence Manager to join our Partner Operations team and lead process innovation across our global markets. If you thrive in a fast-paced, insight-driven environment and want to shape the future of partner experience, we want to hear from you.
Responsibilities:
* Lead global process improvement projects to enhance service delivery and partner satisfaction
* Map end-to-end processes and identify opportunities for automation and efficiency gains
* Own and evolve our Salesforce chatbot to reduce contact volumes and empower frontline agents through AI
* Align operational practices and process standards across all markets
* Collaborate with stakeholders, using data and insights to solve pain points and improve outcomes
* Contribute to our 24/7 on-call support rotation, ensuring marketplace care standards are met
Requirements:
* Proven experience in end-to-end process mapping and continuous improvement
* Ability to measure and communicate the impact of operational changes
* Strong stakeholder management and data-driven decision-making skills
* B2B experience is essential for success in this role
* Familiarity with partner support tools like PSC is a plus
The Details
* Location: Hybrid, 3 days/week in our Manchester office
* Travel: Occasional travel across the year may be required
* On-Call: Part of a 24/7 rota, approximately 2 weeks per quarter
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighborhood to your door by connecting consumers, restaurants, shops, and riders. We are making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, when and where they want it.
We are a technology-driven company at the forefront of a rapidly expanding industry. We value autonomy and ownership, move fast, and are always seeking new ideas.
At Deliveroo, people are the heart of our business. We offer benefits including healthcare, well-being, parental leave, pensions, and generous annual leave, tailored by country. Please ask your recruiter for more details.
Diversity
We believe a great workplace reflects the diversity of the world we live in. We welcome all candidates regardless of gender, race, sexuality, religion, or personal preferences. We are committed to diversity, equity, and inclusion in our hiring process and will accommodate any necessary adjustments during application or interview stages.
We offer a competitive and comprehensive compensation and benefits package, including:
Compensation
* Competitive pay based on role and location
* Potential eligibility for annual bonuses, sign-on bonuses, or relocation support
* Up to 5% matched pension contributions
Equity
* Share awards for some roles, offering ownership in Deliveroo
Food & Perks
* Free Deliveroo Plus membership
* Team lunches from local restaurants
Time Off & Well-being
* 25 days annual leave plus bank holidays, increasing with tenure
* Paid volunteer leave
* Healthcare, gym memberships, wellbeing apps, dental insurance, and other flexible benefits
Work Life & Development
* Parental leave from day one
* Equipment for remote work and a parent-friendly culture
* Access to learning platforms and ERG events
#J-18808-Ljbffr