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Job Title: Customer Service & Sales Support
Working Hours: Monday to Friday, 9am-5pm
Salary: £25k-£28k per annum
Pertemps is recruiting for a Customer Service & Sales Support role for a global manufacturer established in 1972.
Are you detail-oriented and empathetic?
Responsibilities:
* Reply to various customer requests via email or phone.
* Process orders, send PO confirmations, communicate delivery lead times, propose alternatives in case of backorders, and follow up on order deliveries.
* Ensure daily invoice prices are correct and properly sent to customers.
* Issue customer credits.
* Follow up on overdue accounts, issue and send statements, and pursue payments.
* Maintain ERP system data.
* Follow up on quality complaints.
* Monitor product recalls.
* Archive customer service documentation for audit purposes.
* Support tenders in collaboration with the tender & pricing manager, including document provision, sample preparation, and shipment organization.
Skills and Qualifications:
* Meticulous and detail-oriented.
* Good understanding of IT systems and excellent user skills.
* Empathetic, patient, and able to communicate clearly.
* Responsible and accountable.
* Customer service experience in the manufacturing industry.
* Proficiency in English.
* Strong customer service focus.
* Excellent communication skills.
If you are an experienced customer service advisor with excellent communication skills and manufacturing industry knowledge, apply now!
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