Overview
We are looking for an Elite Security Support Officer to join our retail security team, covering a range of retail stores across Exeter, Plymouth, Newquay, and Camborne. This is a key role providing reliable cover for sickness and holidays, ensuring consistent protection and service excellence across multiple sites. The position is contracted at 45 hours per week.
Responsibilities
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation and to obtain a front-line licence in either Security Guarding or Door Supervision, worn at all times; the Customer also requires a CCTV PSS SIA Licence. Additional contractually required courses may apply.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* Ensure you renew your licence 16 weeks before expiry.
Health & Safety
* Look out for and immediately report any Health & Safety hazards on site.
* Stay alert to threats or changes within the work environment and take appropriate action to reduce disruption, loss or damage.
* Maintain professional conduct in challenging situations and with customers.
* Complete accurate incident notebooks and follow the Incident Report process.
* Ensure check calls are carried out at the allocated time slot.
* Call emergency services and the Communications Centre to report all incidents.
What We Are Looking For
* Previous Security Experience
* SIA License
* SC Clearance desirable
Benefits
Our market-leading flexible benefits scheme includes a virtual GP, Salary Finance for earned wage access, Choices benefits platform, MiDeals discounts, cycle-to-work scheme, life cover, a save-as-you-earn scheme, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition for hard work, with monthly prizes and a potential £10,000 top prize at year end. We also offer a wide range of training and development opportunities.
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