General Manager - Facilities & Accommodation Services
Location: Goodenough College | Up to £50,000 + Benefits
We're seeking a proactive General Manager to lead the delivery of cleaning, accommodation, public area, and porterage services at Goodenough College. This is a fantastic opportunity to oversee daily operations in a prestigious environment, ensuring the highest standards of service for residents, guests, and visitors alike.
Reporting to the Head of Operations, you'll be responsible for creating a culture of service excellence, safety, and continuous improvement while managing people, performance, and resources effectively.
Key Responsibilities
Oversee daily operations across cleaning, housekeeping, accommodation, and porterage services.
Lead, motivate, and develop operational teams to deliver consistently high standards.
Act as the key client contact, maintaining strong relationships and exceeding service KPIs.
Manage budgets, payroll, stock, and resources to ensure financial efficiency.
Champion health, safety, and compliance through audits, inspections, and training.
Drive service improvement, sustainability, and innovation initiatives.
Skills & Experience Required
Proven experience in managing cleaning, accommodation, or facilities services.
Strong leadership and people management skills with a hands-on, visible approach.
Excellent communication, organisational, and problem-solving abilities.
Financially aware with experience managing budgets and resources effectively.
Knowledge of Health & Safety, COSHH, and compliance requirements.
Customer-focused, adaptable, and able to thrive in a busy, multi-service environment.
Desirable: IOSH Managing Safely qualification; CAFM/digital systems experience; formal management qualification.
If you're ready to lead a high-performing team and deliver outstanding services in a unique and prestigious setting, we'd love to hear from you. Apply today and be part of our success.
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