We are looking for a full time Receptionist / Administrator to join our friendly and dynamic CAMHS Reception and Administration Team.
This is an exciting opportunity for someone who is looking for a varied role which provides a courteous and professional front of house service along with back office administration on a rota basis between 2 sites.
Please note this role does not meet the Home Office criteria for the Trust to be able to offer a certificate of sponsorship, any applications that require sponsorship will not be considered., To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy., Our vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients, and being a great place to work for our people. Our Proud to CARE philosophy supports this vision, and we all play a part in achieving it by living up to the values we promise to our patients and each other. As members of staff, we will always be guided by our CARE values:
Compassion: This involves treating everyone with kindness, valuing diversity and inclusion, and considering individual needs.
Ambition: The Trust aims to be the best, reaching high standards, providing exceptional care, and achieving measurable improvements in health outcomes.
Respect: This means valuing and appreciating everyone, actively listening, learning from experiences, and acting on feedback.
Encourage: This value focuses on supporting education and development, encouraging colleagues to share improvement ideas, and fostering an inclusive environment., To act as an Admin Assistant/Receptionist within our CAMHS Team. Providing a comprehensive and courteous clerical service to CAMHS. To ensure a professional co-ordination and telephone/reception service and maintaining confidentiality at all times. The post holder will work as part of a team, providing support of the highest quality where there is a need for accuracy.
Support to the CAMHS Service:
1. Answering the telephone and other queries, taking messages accurately and promptly;
2. Opening, dealing with and distributing post, and other internal communications in a timely manner;
3. Taking patient referrals from the Choose and Book system and updating SystmOne with this information.
4. Photocopying;
5. Audio typing
6. Accurate and timely recording of appointment outcomes
7. Filing of reports and correspondence in patients' case notes, in accordance with hospital procedures.
Maintain patients' case notes including updating and documenting any changes in patient details.
8. Operating IT systems, including but not limited to, Medway, SystmOne and email as required.
9. To action locally-defined administrative procedures specific to the Division or department to which they are assigned
10. Undertake clerical duties associated with the discharge or transfer of patients from the Consultant, Doctor or Therapist care. To book follow up appointments and ensure the safe return of patient case notes are returned to the appropriate departments.
11. Undertake ad hoc messenger duties as required.
12. To demonstrate a flexible approach to the Department where there is a need for cross cover duties where appropriate.
13. Be proactive in escalating any concerns of any kind to Line Management
14. Any other duties within the Care Unit, which may be delegated from time to time by the Line Managers
Flexible Working
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
COVID19 Vaccination
Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
UK Points-based immigration system
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk).
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.
Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.
This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.
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