Tenancy Support Officer
Location - Sale Waterside, Sale, Manchester, M33 7ZF / Hybrid
Salary range - £32,061 - £33,699
Trafford council is a Living Wage Employer.
Working Pattern Full time
Working hours 36.25 hours per week
We will offer flexibility where we can if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.
Contract type Fixed Term
Temporary End Date 30 March 2026 (due to funding)
Application deadline 19 October 2025
Interview type In person
About the Role
In the role of Tenancy Support Officer, you will provide support to all cohorts of refugees and provide a holistic support service by providing advice, information and guidance to empower the client with the skills to lead an independent life within the community.
You will support the successful integration of adults and families by minimising rates of homelessness, rough sleeping, poor health, economic hardship and social isolation and improving proficiency in English language.
Our Housing Options Service Trafford (HOST) Team is based at offices in Sale Waterside. The team carries out the housing advice, options and homelessness functions for Trafford borough. This includes homelessness prevention, homelessness assessment and the provision of housing options, emergency and temporary accommodation for people in housing need in Trafford.
Within the HOST service is the Tenancy Support Team based in Stretford but covering the borough of Trafford. This team is responsible for providing support to vulnerable clients who are threatened with homelessness or require support to sustain a tenancy.
About you
We want someone with 1-2 years’ experience in a similar role delivering homelessness prevention, resettlement and housing related support services with a proven experience of working within a multi-functional team, with partners to deliver a range of services to a diverse community. We also want people with experience of successfully meeting individual set targets for key tenancy support areas, including tenancy sustainment, financial inclusion, health, education and employment, safeguarding and of delivering homelessness prevention, resettlement and housing related support services. Drive, determination and excellent relationship skills are also important so if you think you have what we’re looking for then please apply.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Additional Information
Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application.
Contact Details
For an informal discussion, or to find out more about the role, please email: kerry.clarke-robinson@trafford.gov.uk
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor and we won't be able to support with your work visa.
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)