Job Description
2nd Line Support Engineer - Up to £30,000 + Benefits
Location: Newcastle-under-Lyme
Office: 4 days per week | Full-Time | Permanent
Are you a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career.
iO Associates has partnered with forward-thinking and growing IT services provider, is expanding its technical support team. With a strong focus on delivering excellent service, they're looking for someone dependable and skilled to help maintain high service standards and support their broad client base.
Your Key Responsibilities:
1. Providing remote and onsite support to a wide range of clients
2. Responding to service desk tickets and calls in a timely manner
3. Installing, configuring, and supporting client infrastructure (hardware/software)
4. Maintaining and supporting Windows Servers, Microsoft 365, Exchange, SharePoint, and Azure
5. Troubleshooting and managing Active Directory, Intune, and PowerShell tasks
6. Supporting virtualization technologies such as Hyper-V and VMware
7. Managing firewalls, Ubiquiti device...