Infra Managed Service Team Lead/Consultant | Mid-Level | Full time
Salary: Competitive salary and package dependent on experience
+ shift work
Career Level: We are hiring at Specialist level
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance, which requires 5 years of continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationality at the point of application.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets, and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values include Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual, and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but also for inclusion and diversity.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and communities. It is personal to all of us.” – Julie Sweet, Accenture CEO
The Accenture secure cloud infrastructure support team utilizes cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You will support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.
This team operates on a 24/7/365 rota, and successful candidates will be paid a shift premium for non-standard unsociable hours. This is expected to commence within 6-12 months of joining.
The first six months may require regular travel to sites in or near London for training and transition.
As a Cloud Operations Engineer Lead, you will be responsible for:
* Providing frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
* Leading support engineers during shifts and coordinating critical escalations with third parties and users.
* Managing tickets tracking user queries and support requests, documenting diagnosis, resolution, or escalation.
* Developing product knowledge in cutting-edge air-gapped cloud technology to support users with questions.
* Supporting internal reviews to identify opportunities for continuous improvement and reducing toil.
* Following runbooks and procedures for high-priority incident management.
* Supporting UK critical workloads and identifying areas for runbook improvement.
* Mentoring junior engineers and fostering team skills growth.
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