About SugarAI UK Limited
SugarAI is redefining CRM for the age of AI. We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface‑level insights, we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real‑world challenges where relationships, context, and precision make all the difference. Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you’re excited to help shape what’s next in AI‑driven CRM—and build technology that drives real outcomes—we’d love to meet you.
This role operates on a hybrid model, with a mix of remote work and in‑office collaboration at our Solihull location, specifically working in‑office a minimum of 3 days per week.
Impact You Will Make in the Role
* Develop and maintain database documentation, including data standards, procedures and definitions for data elements and tables in the company.
* Identify and implement database requirements for new or existing applications by working collaboratively with other teams.
* Optimize database performance and efficiency by evaluating and recommending new database technologies.
* Support users and developers by resolving data‑related technical issues and troubleshooting queries by guiding them with best practices.
* Execute regular database maintenance tasks, including database defragmentation, backups, and database replication.
* Design, install, configure and maintain database systems, including monitoring, patching, tuning and troubleshooting issues.
* Provide a seamless flow of information by keeping the database running smoothly.
* Ensure data security and integrity, including implementation of access controls, backups and recovery plans.
* Support ongoing database operations to support application and customer activities.
What You Will Bring
* 5+ years of experience in database administration or a similar role.
* Experience in database backup, disaster recovery planning, performance optimization and data security.
* Extensive knowledge with container orchestration technologies including Docker and Kubernetes.
* Knowledge of database management systems such as MySQL, Postgres and MSSQL.
* Outstanding communication and collaboration skills to work in a team environment.
* Strong analytical and problem‑solving skills to provide quick solutions to issues.
* Experience with virtualization and cloud technologies.
* Strong knowledge of version control systems and hands‑on experience with Git.
Preferred Qualifications
* Experience in an on‑call rotation.
* Additional database platform experience (DB2, Oracle, etc.).
* Previous experience as a mentor or advisor.
Benefits and Perks
* UK Pension Scheme.
* Private medical and dental insurance.
* Health & Wellness Reimbursement Program.
* Unpaid sabbatical leave.
* Educational Resources – Career & Personal Development Program.
* Various discount programs (travel, virtual exercise classes, etc.).
* Merit‑based company with many opportunities to learn, excel and grow your career.
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