Overview
Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.
As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs, and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.
By working closely with your Store Manager and Assistant Store Manager, you’ll reach your personal goals and the goals for the store. You’ll interact with customers every day and ensure to provide a “best in class” customer experience. You’ll follow store operational and safety procedures as well as keep the store clean and tidy according to company visual merchandising standards.
Responsibilities
* Engage directly with customers, listen to their needs, and advise on which of our products are the perfect match for them.
* Turn every customer interaction into a memorable customer experience.
* Provide a best-in-class customer experience and work closely with Store and Assistant Store Managers to achieve personal and store goals.
* Follow store operational and safety procedures and keep the store clean and tidy according to company visual merchandising standards.
* Bring energy, professionalism, and a positive attitude to the customer experience.
Qualifications
* Relevant experience in a similar position within retail or hospitality.
* A customer-service mentality and team-player’s work ethic.
* Decision making and problem-solving skills.
* Good attention to detail, organised and structured.
All your information will be kept confidential according to EEO guidelines.
Benefits
* Training and development opportunities
* Competitive bonus scheme
* Rituals employee discount
* Quarterly product allowance
* Numerous wellbeing initiatives and EAP
* Company & Team Events
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