RECRUITMENTiQ is working in partnership with a Scottish software pioneer, transforming how law firms manage their practice with our innovative CaseLoad platform. Backed by a global leader in legal technology, we're accelerating into a dynamic phase of growth with big ambitions to become Scotlands go-to solution for legal case management. To support our continued expansion, were growing our Implementation Team and looking for a talented and motivated Training and Implementation Consultant. If youre passionate about client success and eager to make a difference in legal technology, this is your moment. The Role As a Training and Implementation Consultant, youll be the essential link between the business and our clients during their onboarding journey. Whether youre guiding brand-new users or helping seasoned firms adopt new features, youll ensure they get the very best from Caseload. Youll work hand-in-hand with our 6-person Training & Implementation Team, collaborating across departments including Data Migration, Software Development, Technical Support, and Business Development to deliver smooth rollouts and high-quality training experiences. This role is perfect for someone with a background in legal practice or legal tech, who thrives on communication & attention to detail, and creating real impact for clients. Responsibilities Managing end-to-end implementations: system setup, client configuration, and user training Building lasting relationships with clients and stakeholders to support project success Translating complex legal and accounts processes into seamless system functionality Delivering tailored training via remote sessions and in-person visits from one-to-one to group formats Creating support materials like video tutorials and training documents Following up post-implementation to ensure successful adoption and client satisfaction Collaborating with technical teams to resolve issues and spot enhancement opportunities Integrating third-party apps with CaseLoad where required Staying current on platform updates and legal tech trends Required Skills and Experience Experience with legal case management systems (e.g. Denovo, LEAP, Clio, Lawware) Strong understanding of legal workflows and operations Proven experience managing client onboarding or software implementations Excellent communication, presentation, and interpersonal skills Great organisational skills with the ability to juggle multiple projects Business analysis experience (e.g. requirements gathering, UAT, mapping) Strong grasp of software training and user mentoring Change management and client success know-how Eagerness to quickly get to grips with software updates Familiarity with legal accounts/cashroom processes High IT literacy, including Microsoft Office and remote meeting tools Desirable Skills and Experience Background in a legal department or firm Experience using Caseload SOLAS qualification Experience working remotely or in a hybrid legal tech environment Benefits Competitive salary of £40,000£45,000, based on experience Hybrid working with flexibility and occasional client site visits Private medical insurance Company pension scheme Full onboarding and mentorship All IT equipment provided A supportive, team-oriented work culture The opportunity to be part of Scotlands most exciting legal tech growth story If youre ready to help transform the legal industry in Scotland and thrive in a collaborative, forward-thinking environment - wed love to hear from you. Send your CV and cover letter to be considered for this position.