Job Description
Job Title: Resident Liaison Officer - Kitchen & Bathroom Refurbishment Project
Location: Thurrock, Essex (with travel to scattered properties across the borough)
Pay: £18:59 per hour
Contract Type: Temporary with a chance to go Permanent
Contract Duration: Until July 25th with further work being released
Exciting Opportunity:
Join a dynamic team for a rewarding temporary role as a Resident Liaison Officer. This crucial position will play a key part in a significant kitchen and bathroom refurbishment project across scattered social housing properties in Thurrock, Essex.
About the Role:
As a Resident Liaison Officer, you will be the vital link between tenants and the project team. You will build strong relationships with residents, ensuring a smooth and positive experience throughout the refurbishment process.
Key Responsibilities:
* Champion of Tenant Satisfaction:
o Proactively engage with tenants, providing clear, concise, and empathetic communication.
o Conduct pre-works visits to discuss the project scope, answer questions, and address any concerns.
o Maintain regular, open communication with tenants throughout the project, providing updates and proactively addressing issues.
* Project Coordination & Support:
o Coordinate appointments and access for contractors, ensuring efficient project timelines.
o Monitor project progress closely, ensuring quality standards are met and deadlines are achieved.
o Act as a key problem-solver, swiftly resolving any issues that may arise during the refurbishment.
* Data & Reporting:
o Accurately gather and record tenant feedback, project progress data, and any relevant information.
o Prepare clear and concise reports on project progress and any identified issues.
* Exceptional Customer Service:
o Deliver outstanding customer service to all tenants, consistently exceeding expectations.
o Build and maintain strong, positive relationships with tenants and other stakeholders.
Essential Requirements:
* Proven experience in a customer service or community liaison role, ideally within a housing or social care environment.
* Excellent communication and interpersonal skills - you're a confident communicator who can build rapport easily.
* Exceptional organisational and time-management skills with the ability to prioritise effectively in a fast-paced environment.
* A proactive and problem-solving approach with the ability to think on your feet and find solutions.
* Experience working with vulnerable groups (highly desirable).
* Knowledge of housing regulations and best practice (desirable).
* Full UK Driving License and access to your own vehicle is essential business expenses will be paid.
Benefits of Joining Our Team:
* Be part of a vital project that makes a real difference to the lives of local residents.
* Gain valuable experience in social housing and project management.
* Work with a supportive and collaborative team.
To Apply:
* Apply today!!!!!
* Applications will be reviewed on a rolling basis, so early applications are strongly encouraged.
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