Job Description
Join STAR Housing as our Customer Complaints & Disrepair Manager
Salary: £42,000 - £45,500 | Location: Shrewsbury | Full-time, Permanent
Are you a strategic thinker with a passion for customer care and service improvement? STAR Housing is looking for a dynamic and driven individual to lead our complaints and disrepair function.
As our Customer Complaints & Disrepair Manager, you'll be the go-to expert on regulatory compliance, complaint resolution, and disrepair strategy. You'll work across teams to ensure timely, empathetic, and effective responses-turning feedback into action and driving continuous improvement.
This is your chance to:
* Lead on Housing Ombudsman and Regulator of Social Housing compliance
* Shape and deliver high-impact training and service improvement plans
* Be the voice of STAR in legal disrepair matters and elected official enquiries
* Influence strategy, performance, and culture across the organisation
We're looking for someone with:
✔️ Senior-level customer service experience
✔️ Legal or housing sector knowledge
✔️ Strong leadership and analytical skills
✔️ A commitment to doing the right thing for our residents
Join us in creating quality homes and vibrant communities-where your expertise makes a real difference.
Apply now and be part of a team that listens, learns, and leads.
PandoLogic.
Keywords: Retention Manager, Location: Shrewsbury, ENG - SY3 8PN