Position title: Welfare Benefit Adviser Hours of work: 18 hours a week. Salary: £13,169.52 Please complete an application form to apply for this role we do not accept CVs. Closing date is 26th May 2026 with interviews to be held on Monday 1 st June / Tuesday 2 nd June About the role This role joins an experienced Welfare Benefits Advice Team You will work flexibility providing information and advice, including casework. This will involve working from home, and visiting individuals in their homes as well as occasional office attendance. Home visiting will be focused in and around the North Norfolk area so someone located in this area is ideal. Expenses are reimbursed. You will build trusted relationships and work with our existing experienced team and partner agencies to support clients in a holistic way that promotes independence and wellbeing delivering information and accredited advice. Whilst this role has an emphasis on Welfare Benefits other areas of advice for older people will also be covered. Full training will be provided. You will refer to additional advice services where internal support is not able to provide relevant support. You will work alongside partner agencies within a Proactive Intervention and Prevention Programme, as well as other initiatives, to develop a preventative and sustainable approach. The support provided will be time focussed and time limited Detailed duties and responsibilities: To provide information and advice to older people, their carers and professionals, by a variety of means including telephone, face to face, written, outreach appointments and IT communication. This will include enabling older people and their carers to claim benefits as appropriate by assisting with benefit entitlement, application form completion and any follow up work as required. Alongside this providing Information and advice on other Advice topics may also be required including community care, legal etc. To use approved and relevant resources to support the information and advice given Establish relationships and build rapport and trust with individuals referred or otherwise identified for the service and support and encourage them to articulate their desired outcomes. Carry out structured check-ins and follow up work as required. To maintain accurate records in accordance with audit procedures and funder requirement. Gather and collate information, including case studies, in a prescribed format, in order to demonstrate the impact of our work Provide support to the service volunteers contributing to their experience, this may include the review of their work, ensuring any feedback is given in an appropriate format. To attend feedback meetings to review and feedback cases and incorporate learning into practice To work as part of the Information and Advice Team, providing support as and when required. To work as part of the wider organisation in a collaborative way to share best practice and to promote and refer to other Services when appropriate. To promote the Service by ways of talks, presentations, articles and interviews General: To act as an ambassador for Age UK Norfolk. To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisation’s statutory obligations. To work to the agreed standards and policies of the Organisation To carry out other duties that are consistent with the duties and responsibilities of the post. Person Specification Essential Criteria Desirable Criteria Education and Experience A high level of written and verbal English and Maths The post holder will have experience of dealing with people who have more complicated life challenges A good understanding of the needs and issues affecting Older People from a wide range of backgrounds and communities. Previous experience of working with older people Previous experience of working with vulnerable people of any age Experience of working with people (in a professional or personal context) to Advocate for their views and wishes and get their voice heard. Managed or supported volunteers Experience of Social care and/or Welfare Benefits Experience in an advisory service preferably working directly with Older People Knowledge of the Advice Quality Standard and the importance of proving accredited advice Key Skills and abilities Excellent Communication skills with a proven ability to communication with older people who have communication barriers. Ability to prioritise and plan work; take responsibility in decision making, be very well organised and work independently to meet deadlines. Ability to be solution focussed when encountering obstacles as part of day-to-day work. Ability to work under pressure. Ability to use Microsoft packages e.g. word, Outlook and basic database systems. Personal Attributes Good listening Flexible approach Committed to working with older vulnerable people Empathetic Self-motivated Passion to support vulnerable People Other Requirements This post is classed as having a high degree of contact with vulnerable adults and is exempt from the rehabilitation of offenders’ act 1974. As a regulated activity, an enhanced disclosure will be sought through the Disclosure and Barring Service as part of Age UK Norfolk employment checks. Ability to travel independently across North Norfolk. Expenses reimbursed The post holder will work across the North Norfolk District, but some flexibility may be required. The working environment may at times be challenging and varied so flexibility is veryimportant. The post holder must be aware of, support and promote Equality and Diversity in all its forms and ensure that beneficiaries have equality of access to opportunities to participate.