We’re hiring! Join our team of innovators and game changers…..
Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority?
At HomeLet, we are on a mission….to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen.
With over 30 years in the industry, HomeLet is one of the leading brands that support the UK’s vibrant private rented sector.
As part of the prestigious PIB Insurance Group, we are based in Lincoln, with more than 300 dedicated team members working hard every day to support letting agents, landlords and tenants across the whole of the UK.
Why work with us?
Competitive salary
Up to 30 days holiday allowance with the option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Enhanced maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Purpose built, modern office with free parking and on-site subsidised bistro
Job referral scheme
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.
Job purpose:
The Recovery handler is responsible for managing a portfolio of post claims to. Develop and recovery strategies and maintaining high standards to maximise recovery against Tenants & Guarantors that contribute towards the £5million paid out annually in Rent Guarantee.
By fostering a collaborative team environment the Recovery Handler deliver performance and exceptional results. Ultimately, this position plays a critical role in achieving organisational recovery goals while maintaining quality standards.
Key Responsibilities:
Adhere to all relevant policies, local processes, regulatory and business service level agreements
Provide a courteous and professional customer service while negotiating repayment terms with customers
Manage escalated customer issues and resolve complaints in a timely manner, maintaining a high standard of customer satisfaction
Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary.
Work within the recovery process guidelines to ensure adherence to all regulatory requirements meeting the requirements of the insurer and management
Collection of payments including creation of payment receipts and accurately accounting for the monies received
Take pre-emptive steps to enhance recovery potentials within a claim by issuing demand letters to the relevant parties
Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken.
Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries.
Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place.
Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling.
Stay updated on changes in industry regulations and ensure that the team adheres to all applicable laws, policies, and guidelines.
Experience
Proven experience in a debt recovery, collections, or a similar role and in a leadership position.
Experience of working effectively under pressure and meet targets in a fast-paced environment.
Understands and has experience of working with customers identified as vulnerable
Knowledge
Strong knowledge of recovery strategies, legal regulations, and industry best practices.
Skills
Collaborative Working- Encourages Co-Operative Working
Communicating Clearly- Promotes Two-Way Communication
Leading & Developing- Enables the Performance of Others
Thinking Customer- Strives to Deliver Excellence
Commercial Mind-set- Identifies opportunities to reduce costs
Analysing & Initiating- Applies Analytical Rigour
Adapting & Responding- Adapts to Change
Planning & Prioritising-Plans and Monitors Deliverables
Join HomeLet and play a vital role in helping clients navigate their claims with confidence and care!
#HP
REF-(Apply online only)