Shop Manager
38-40 Market Place, Coleford, GL16 8AA
37.5 hours per week including Saturdays on rota.
£25,302.39 pa plus reward and benefit scheme.
Be there when it matters.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops, providing funding for 2.7million hours of medical, practical, bereavement and emotional support each year. We inspire communities to provide more care through innovative shops.
Other responsibilities include
* Using your retail experience to drive business, push sales and achieve targets.
* Leading the team to deliver great customer service to donors and customers.
* Working with the local community to generate sufficient donated stock.
* Recruiting, training and retaining a volunteer team.
* Setting high standards of merchandising and housekeeping and ensuring health and safety.
* Managing effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Acting as a brand ambassador for Sue Ryder and supporting in‑store campaigns.
* Managing stock processes through the EPOS operation.
Minimum Essential Criteria
* Customer service experience.
* People management experience (reviews/1:1/volunteer recruitment/team meetings).
* KPI and target experience.
* Strong IT skills (admin, emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High‑street retail or charity retail managerial experience.
* Health and safety knowledge.
* Minimum Microsoft Office or equivalent.
* High‑street retail, leisure or hospitality background.
* Merchandising/stock rotation experience.
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service, plus bank holidays (pro rata if part‑time).
* Company pension scheme.
* Staff discount with thousands of retailers.
* Refer‑a‑Friend scheme – £250 payment.
* Enhanced maternity, paternity and adoption pay.
* Enhanced sick pay.
* Electric Vehicle scheme.
* Healthcare cash plan.
* Death in service benefit.
* Staff discount of 10% on new goods online at shop.sueryder.org.
* Structured induction programme and learning and development opportunities.
* Access to employee support programme.
Closing date: 18th June.
Our commitment to equity, diversity and inclusion: We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds and those living with disabilities. As a Disability Confident Committed employer we offer an interview to all disabled applicants who best meet the minimum essential criteria.
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