Recruitment and Retention Manager
Hours of Work: Full-Time 37.5 Hours Per Week
Salary: £32,000 Per Year
Location: Blackpool Head Office
At ICare you can expect:
* Friendly working environment
* Equal opportunities
* Competitive Salary
* Weekly pay
* Stakeholder Pension
* Blue light card qualification (receiving major discounts online and on the high street)
Key Requirements:
* Self‑motivated, innovative, flexible, organised, excellent attention to detail and a can‑do attitude.
* Experienced in recruitment with an innovative, energetic and driven mindset.
* Excellent communication skills, both verbal and written.
* Be creative in producing job adverts to continually attract new candidates.
* Leadership skills.
* Solution focused.
* Promote fairness, inclusion and non‑discriminatory recruitment.
* Demonstrate accountability, professionalism and confidentiality in all aspects of the role.
Key Responsibilities:
Recruitment Leadership
* Manage the end‑to‑end recruitment process across all service areas, ensuring compliance with ICare’s Recruitment Policy.
* Approve and quality check all job advertisements to ensure accuracy, fairness, and non‑discriminatory practice.
* Ensure interviews, screening processes, and selection methods are conducted consistently and professionally by the Recruitment & Retention Team and service managers.
* Actively source candidates through a variety of methods including job portals, social media platforms, job boards and recruitment fairs.
* Proactively engage with new candidates to ensure they are supported throughout the recruitment process to enable a smooth candidate experience.
* Oversee the drafting and issuing of conditional offer letters and ensure all pre‑employment checks, references, right to work documentation, qualifications, and background checks are completed.
* Provide weekly reports on recruitment outcomes.
* Oversee smooth induction and onboarding processes, ensuring coordination with HR, IT, Payroll, Facilities, and Operations.
* Ensure all work history gaps are fully accounted for and supported with required statements.
* Maintain full compliance with Skilled Worker Visa and Certificate of Sponsorship (CoS) processes, ensuring all legal documentation and financial approvals are obtained.
Retention and Workforce Stability
* Develop and implement retention initiatives to reduce turnover, improve stability, and strengthen employee engagement.
* Work closely with Registered Managers, Care Managers, and the SMT to identify hotspots, forecasting staffing needs and turnover risks.
* Monitor attendance, induction completion, early attrition, and offer withdrawal trends to propose targeted retention strategies.
People Management
* Lead, coach, and support the Recruitment & Retention Team to achieve KPI targets and maintain high standards of delivery.
* Ensure team members are equipped to carry out screening, interviewing, onboarding, compliance checks, and candidate support effectively.
Data, Reporting & Systems
* Produce weekly and monthly recruitment KPIs, including interviews booked, offers made, time to hire, induction numbers, and retention metrics.
* Ensure accurate maintenance of recruitment files, digital records, and audit‑ready documentation (including CoS files, onboarding packs, and retraction records).
* Use analytics and trends to support business planning, workforce forecasting, and SMT decision making.
Skill set and experience required:
* 2 years’ experience in high‑volume recruitment within Health and Social Care or similar regulated sectors.
* Strong knowledge of safer recruitment requirements and onboarding compliance.
* Experience of managing a recruitment team.
* Excellent organisational, communication, relationship building and IT skills.
* Ability to work under pressure, manage competing priorities and meet deadlines.
* Strong attention to detail and accuracy.
* Experience with Skilled Worker Visa/CoS processes.
* Knowledge of social care workforce challenges and retention strategies.
* Experience using ATS platforms.
* Outstanding references and a clear DBS.
* Vehicle owner with full driving licence.
ICare is an Equal Opportunities employer, regulated by the Care Quality Commission (CQC) and has been awarded Investors in People Accreditation.
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