Head of Operations (Warehousing, Fulfilment & Logistics)
Location: Manchester - on site 5 days
Reports to: Managing Director
The Opportunity
A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.
The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands-on role in a fast-paced, high-volume environment.
Key Responsibilities
1. Own end-to-end operations from inbound stock through to customer delivery
2. Lead on-site warehouse and fulfilment teams, driving speed, accuracy and efficiency
3. Optimise pick, pack and despatch processes as volume grows
4. Manage courier and 3PL relationships, including SLAs and performance
5. Lead operational readiness for peak trading and viral demand spikes
6. Build c...