Cleaning Supervisor
Contract: Government
Location: London, SW1A 2EG
Hours of work: 40
Working Pattern: Monday - friday
Contract Type: Permanent
Salary: £14.15
Do you have a passion for maintaining a safe and clean workplace? Do you enjoy working as part of a team providing excellent customer service?
As a Cleaner with ISS UK, you will play a key part in delivering a world class housekeeping service, maintaining the highest quality and consistency for our customers and colleagues.
As the Cleaning Supervisor, you will be responsible for ensuring that your teams and ISS supply partners deliver safe compliant cleaning services on time and to budget whilst providing a leading customer experience to a high-profile site and VIPs.
Strong attention to detail, while maintaining excellent working relationships with ISS building users, customers, ISS Operations Performance and support teams is an integral part of this role. You will take accountability for the performance and delivery of your team.
The Role
1. Ensure effective and timely delivery of supplier services to agreed timescales, service requirement, scope and quality as described within the service contracts.
2. Have a full and detailed understanding of the contract specific to your area of the business to ensure that all services are delivered to the agreed standard and within budget and to approved values for all Billable Works.
3. Promote and ensure all Health, Safety, Environmental & Quality systems of work are implemented, maintained, and understood.
4. Supporting any key events in and out of normal working hours.
5. Ensure that key customers and Stakeholders are routinely engaged (formally and informally) so to maintain excellent relationships and maintain information pertaining to performance.
6. Ensure that the performance of team and individuals are in line with ISS policies, procedures, and contract requirements.
7. Ensure that your teams are engaged and that training programmes are aligned with their roles and responsibilities to promote a positive mindset shift and individual growth and resilience.
8. Promote collaboration across all ISS operational and support teams, preferred suppliers, and customer groups, whilst maintaining the interest of ISS.
9. Regularly review and manage employee performance, whilst recognising training needs, working with the L&D team to create development plans to improve performance, providing resilience across the service streams.
About You
10. Proven track record of successfully supervising large teams in a commercial, customer facing role within service provider capacity and preferably within the FM industry.
11. Excellent customer service skills
12. Reliable and hardworking with a professional attitude
13. A team player who works well with customers and colleagues
14. Be able to communicate with all site users in a polite manner
15. Have a good eye for detail and clean to an exceptional standard
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
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