Key skills and responsibilities include:
• To ensure full compliance within the requirements of the Gambling Act 2005, Gambling Commission guidelines, Licensing conditions and codes of practice (LCCP), Company policy and procedures, including Employment Law and any other relevant legislation or authorities.
• Initiate the process of continuous improvement by undertaking Company led initiatives with the end result being profitable growth for the department.
• Seek regular customer feedback and keep abreast of trends and developments in the industry and local competitors.
• Set and maintain the highest standards of presentation for the card room.
• Be constantly aware of competitor activity.
• Look to constantly innovate within the card room to maximise revenue.
• Adhere to all company policies and procedures.
• Ensure that the team deliver operational efficiencies through overseeing the optimal usage of resources on a daily basis.
• Ensure the financial documentation and accountancy of the department is accurate.
• Analyse daily/weekly/monthly play, identifying opportunities for maximising customer engagement.
• Holding good knowledge and understanding of the local poker business.
• Excellent communication and interpersonal skills.
• Ability to form strong working relationships with internal customers.
• To adopt a positive and flexible attitude to changing priorities and procedures, including changes to shifts/rotas etc.
• To carry out any other duties that may be reasonably requested from time to time.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
Company funded benefits
Private GP helpline.
Discount portal for popular retailers, restaurants, leisure and more.
Pension scheme.
Life assurance.
Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
20% discounted gym membership.
Mental health support.
Family-friendly and wellbeing policies.
Flexible benefits* " designed for employees to choose the best package for their personal needs.
Health Cash Plan (level 1 is company funded).
Critical illness cover.
Dental insurance.
Travel insurance.
Health Screening.
Rewards, recognition, development, and events
Career development opportunities.
Genting Academy " online learning portal.
Long service awards.
Staff social fund.
Annual company Christmas present.
A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
Tips
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
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