Oracle Fusion SaaS Technical Support Engineer
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Job Description
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies worldwide.
If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team!
Note: UK SC is required but don’t disclose the fact you have SC until requested by Oracle Security Admin team.
Who is Oracle Customer Success Services?
Oracle CSS helps customers with complex requirements to accelerate innovation and optimize their Oracle technology investments. We focus on product adoption, business continuity, technical optimization, and security, supporting thousands of customers globally with tailored guidance throughout their cloud journey.
Our expanding UK team primarily supports UK Secure Government Customers, and also UK Commercial Customers when needed.
Lifecycle Management
As customers grow, we enable enhanced product adoption and user experience, leveraging your expertise to innovate business and IT processes, support cloud migration, manage releases, and help achieve key business KPIs.
What You’ll Do
* Deliver post-sales support and solutions for Oracle Fusion SaaS customers, serving as a customer advocate.
* Facilitate relationships with Support, Product Management, and cross-line-of-business teams, advising internal Oracle staff on customer issues.
* Build and utilize automation and diagnostics to resolve or prevent customer issues, addressing complex critical problems, sometimes via on-site visits.
The background you should have for this job
* 3-5+ years’ experience with Oracle Fusion SaaS and PaaS, Database, OBIEE, OTBI, BIP.
* Experience with Java, C++, Groovy, PL/SQL.
* Eligibility for UK Government Security Clearance.
* UK Passport Holder with at least 5 years UK residency for SC vetting.
* Experience supporting/supporting UK Govt clients with Oracle updates, configuration, and extensions.
* Excellent English communication skills.
* Ability to collaborate across teams and work independently.
* Hands-on experience supporting Oracle SaaS HCM, with performance tuning knowledge.
Additional Technologies Used
* Fusion SaaS (All)
* Cx Cloud
* EPM Cloud / On Prem
* EBS
* PSFT
* JIRA
Career Level: IC4
Responsibilities
As a technical systems engineer, you will be an expert in resolving complex customer issues with minimal guidance, providing strategic advice, and contributing to problem-solving and avoidance teams.
Qualifications
Career Level - IC4.
About Us
Oracle is a global leader in cloud solutions, committed to innovation, inclusivity, and employee growth, offering competitive benefits and opportunities worldwide.
We support accessibility and inclusion for all candidates, including those with disabilities. Contact us at accommodation-request_mb@oracle.com or +1 888 404 2494 for assistance.
Oracle is an Equal Employment Opportunity Employer, considering all qualified applicants without discrimination based on race, gender, or other protected characteristics.
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