3 Month Contract With A Local Authority Role Purpose To stabilise, restore, and improve the delivery of Waste Services by taking hands-on operational responsibility. The Service Improvement Lead will work embedded within the team to ensure services run efficiently, meet operational standards, and deliver expected outcomes. Key Responsibilities Take direct operational responsibility for day-to-day service delivery. Identify operational failures, bottlenecks, and inefficiencies, implementing immediate fixes. Provide hands-on leadership and support to managers, supervisors, and staff to improve service delivery. Develop and implement workflows, processes, and operational standards. Ensure compliance with council policies, statutory requirements, and best practice. Monitor performance, producing regular operational reports and updates for senior management. Support task allocation, supervision, and prioritisation of staff activities. Liaise with stakeholders to resolve escalated issues promptly. Requirements Proven experience in turning around underperforming services. Strong leadership, organisational, and problem-solving skills. Ability to lead and work alongside operational teams. Experience managing staff, processes, and service delivery. Knowledge of relevant statutory requirements and council policies is desirable. Additional Information 37 Hours per Week Bi-Weekly Payments