Overview
We are seeking a dedicated and experienced Night Supervisor to oversee our operations during the overnight shift. The ideal candidate will possess strong leadership skills, hospitality experience, and the ability to manage a team effectively. This role is vital in ensuring smooth night-time operations, maintaining high standards of guest service, and supporting staff in a dynamic environment. Multilingual or bilingual abilities are highly desirable to facilitate communication with diverse guests and team members.
Duties
* Supervise and coordinate the activities of staff working during the night shift to ensure operational efficiency.
* Oversee guest services, addressing any issues or concerns promptly to maintain high levels of guest satisfaction.
* Monitor safety procedures and security protocols to safeguard guests, staff, and property throughout the night.
* Assist with human resources functions such as scheduling, training, and performance management of team members.
* Ensure all areas of the hotel or establishment are clean, organised, and fully operational for overnight guests.
* Liaise with other departments to facilitate smooth communication and handover of responsibilities at shift changeovers.
* Handle emergencies or unforeseen incidents with professionalism and composure.
* Maintain detailed records of nightly activities, incidents, and staff performance for reporting purposes.
Qualifications
* Proven supervising experience within the hospitality or hotel industry.
* Strong leadership skills with the ability to motivate and manage a diverse team effectively.
* Excellent guest service skills with a focus on delivering exceptional customer experiences.
* Knowledge of human resources practices including scheduling, training, and conflict resolution.
* Hospitality experience is highly preferred; previous hotel experience is advantageous.
* Multilingual or bilingual abilities are desirable to support effective communication with international guests and staff members.
* Organisational skills with attention to detail and the ability to handle multiple priorities simultaneously.
* Flexibility to work overnight shifts, including weekends and public holidays as required. This position offers an opportunity to lead a dedicated team within a vibrant hospitality environment while ensuring our guests receive outstanding service throughout the night hours.
Job Types: Full-time, Permanent
Benefits:
* Discounted or free food
* On-site parking
Work Location: In person